billetterie Omnichannel, Our Competitive Edge
Overview
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Omnichannel feature enables clients to follow up on the resolution of their service requests anywhere, anytime using channels of choice
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Billetterie® converts emails into trackable tickets that can be managed in accordance with service level commitments.
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The telephony feature enables call centre agents to record calls, convert them to tickets, and access contextual information such as recent conversations with clients.
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The omnichannel feature supports numerous device options for communicating with the Billetterie® platform, providing an integrated experience for clients.
Harness the potential of connected Communication
Unlock new efficiencies with Billetterie Omnichannel
How Our Omnichannels Helps Transforms Your Business
Web Client
Billetterie is accessible online to reach all your customers anywhere.
Desktop
The platform can be easily hosted On-premise
Mobile
Allow customer to request services anywhere, from any mobile device.
Telephony
The Telephony feature enables call centre agents to record calls, convert them to tickets, and to access contextual information such as recent conversations with clients.
Convert all your emails into tickable tickets that can be managed in accordance with service level agreement commitments effortlessly without fails.
You can enable the native Facebook integrations in Billetterie to turn social media messages or posts into tickets easily so for resolutions without a derail.
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Freddie Harlis
Executive Manager
Billetterie Software
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John Doe
Director of Product Management
ITAgency, Inc
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Oscar Trueman
Director of Product Management
ITAgency, Inc