Billetterie® is a product platform developed by Sword SA. It is derived from the Sword Group’s collaborative effort and years of experience in process automation and enterprise content management.Located in both Johannesburg and Paris, the development team collaborates to incorporate global experience in the design and enhancement of the software platform. Our software and professional services teams have partnered with different organisations in the private and public sectors to develop and deploy service digitisation solutions.
We Specialize in
providing enterprise-level process digitization and automation solutions.
Billetterie® stands out as an innovative platform that democratizes digitization by reducing reliance on specialized IT professionals, enabling organizations to deploy solutions efficiently and cost-effectively. It combines a rich history of expertise with modern advancements like cloud computing and knowledge management for a competitive edge in enterprise automation.
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Process Automation & Enterprise Content Management
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Service Digitization Solutions
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Cloud and Hybrid Integration
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Codeless Configuration
Why Work With Us
Cloud-Ready Solutions
Participate in developing scalable, modern solutions with on-premise and iPaaS options.
Client-Centered Approach
Help deliver user-focused solutions, including automation workflows and knowledge base assistance, to improve user experience.
Global Collaboration
Work alongside teams in Johannesburg and Paris, combining diverse expertise and perspectives.
Diverse Sector Applications
Work with clients from various industries, including intellectual property, IT service management, customer service, and legal practices.
Innovative Platform Development
Opportunity to contribute to cutting-edge software for process automation and enterprise content management.
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Our Mission
At Billetterie®, our mission is to streamline and digitize service processes across a wide range of industries, enhancing both service delivery and operational efficiency. We are committed to simplifying and accelerating the digitization of enterprise processes through our integrated, cloud-ready platform. By offering codeless configuration and hybrid integration, we empower organizations to automate both front-end and back-end workflows without the need for costly IT resources. Our focus is on driving efficiency, improving service delivery, and providing scalable solutions across sectors such as intellectual property management, IT service management, customer service, and legal practices. Through innovative automation and performance management features, we aim to help organizations streamline their operations, reduce manual tasks, and deliver exceptional user experiences. At Billetterie®, we are dedicated to empowering businesses to achieve seamless digital transformation.
Our Partners
The South African Commission for Intellectual Property & Companies (CIPC) was the first major user of the integrated platform in 2014. The platform enabled the seamless integration of the client services to the back-end processes of IP administration, comprising new application, renewal, restoration, and deregistration services. The system has since been enhanced to include modules for performance and knowledge management as well as a chat robot, to support users navigating the system portals and access relevant knowledge. Beyond the automation workflows of the national office systems for intellectual property management, standard workflows have been developed for IT service management, customer service management, and law firm practice.