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01. Streamlining Processes
The Billetterie® IP Online workflow manages service request processes for filing trade marks, patents, industrial designs, copyright applications, IP renewals, restorations, and related intellectual property artifacts.
02. Onboarding Process
Clients interact with the national office after registering as a customer there after create a credit account for payments, and following the necessary onboarding procedures required by the institution.
03. Workflow Overview
The IP Online workflow is a multi-channel portal enabling single or multiple application filings through web client, using standard electronic forms aligned with office rules, intellectual property acts, and regulations.
01. Specialised Workflow
Law firm practice management is a specialised workflow within Billetterie®, specifically designed to support the efficient management of law firm practices and operations.
02. Customer Interaction
Using this Billetterie® solution, prospective and existing customers can interact with the law firm for services like litigations, advisory, and liquidations.
03. Comprehensive Services
Additional services include conveyancing, commercial agreements, and intellectual property, ensuring comprehensive support for client needs.
01. ITSM Compliance
The ITSM workflows in Billetterie® solutions follow ITIL process groups for incident, problem, and configuration management.
02. Customised Processes
Customisable process groups for IT management is tailored to fit any organisational design, allowing flexibility and operational efficiency.
03. Systematic Workflows
Workflows has systematic processes for logging user issues, investigating IT problems, and deploying IT solutions according to governance policies
01. Resolving Requests
The Billetterie® client services management workflow is the primary process for resolving customer service requests by connecting clients and users through a simple portal.
02. Facilitating Collaboration
This workflow facilitates collaboration on requested services, business inquiries, and incidents while using the intelligent services knowledge base to streamline resolutions.
03. Ticket Insights
Tickets serve as references for client interactions, containing service requests, SLA parameters, resolution history, and performance statistics for data analysis.
01. Seamless Integration
LPM Connector is a specialised module in the Billetterie platform that enables seamless integration of existing IP management software with the national office, saving firms significant development costs.
02. Automated Data Exchange
The module enables seamless data exchange by generating structured XML files as per defined national office specifications, performs periodic automatic status checks and timely updates to relevant IP systems.
03. Enhanced Security
It ensures data security through end-to-end encryption, utilizing highly advanced electronic signatures (AES) and it has been successfully tested with leading IP management software in South Africa.
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